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PAYMENT INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges for orders from our online shop vary based on location and order size. We strive to keep shipping costs affordable while ensuring timely delivery. For detailed information on shipping fees and options, please check our shipping policy or contact our customer service team for assistance. Thank you!
How long will delivery take?
Delivery times vary based on your location and the shipping method selected at checkout. Typically, standard orders are processed within 1-3 business days, with delivery taking an additional 3-7 business days. For expedited shipping options, please check at checkout for faster delivery times. Thank you for your patience!
What exactly happens after ordering?
After placing your order, you will receive a confirmation email with your order details. We will then process your order within 1-3 business days. Once shipped, you’ll receive a tracking number to monitor your delivery. If you have any questions, feel free to contact our customer service team!
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order via email once your purchase is confirmed. This invoice includes details of your order, payment information, and shipping address. If you need a printed invoice or have any questions, please contact our customer service team for assistance. Thank you!
What is your return policy?
Our return policy allows you to return unused items within 7 days of purchase for a full refund or exchange. To initiate a return, please contact our customer service team for instructions. Items must be in original packaging, and customers are responsible for return shipping costs. Thank you for shopping with us!
SHOPPING INFORMATION
My order has not arrived yet. Where is it ?
We understand how important it is for you to receive your order promptly. To track your order, please check the tracking link provided in your confirmation email. If you need further assistance, feel free to contact our customer service team, and we’ll help locate your order. Thank you for your patience!
What is wishlist?
A wishlist is a personalized feature that allows you to save your favorite products for future reference. By adding items to your wishlist, you can easily revisit and purchase them later. It’s a convenient way to keep track of what you love and plan your shopping efficiently. Enjoy curating your selections!
Can I change or cancel my order?
Yes, you can change or cancel your order within a short timeframe after placing it. Please contact our customer service team as soon as possible with your order details. We’ll do our best to accommodate your request before it’s processed. Thank you!
What is "package tracking" in my orders?
Package tracking allows you to monitor the status and location of your order from dispatch to delivery. Once your order is shipped, you’ll receive a tracking number that you can use to view real-time updates on its journey. This feature helps you stay informed about your package’s arrival.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, please contact our customer service team immediately. Provide your order number and details about the issue, including photos if possible. We’ll work quickly to resolve the problem by either issuing a replacement or a refund. Your satisfaction is our priority!
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When the order payment is taken of my bank account?
Order payment is typically processed at the time of purchase. Once you complete your order and enter your payment information, the total amount will be charged to your bank account. You will receive a confirmation email once the payment is successfully processed. If you have questions, please contact customer service.
